Top Up, Charges & Add-Ons

Top Up

  • How can I top up on credit?
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  • How can I check my credit balance?
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  • Can I borrow credit? (IOU)
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  • How does Top Up Direct work?
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  • How often should I top up?
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  • How long is a top up voucher valid for?
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  • How can I send a ‘Ring Me’ text message?
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Charges & Add-Ons

  • How is data charged?
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  • Why is my credit going missing?
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  • I'm being charged for premium texts?
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  • Where do I find the list of charges for services not covered by my Pay as You Go plan?
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  • I cancelled my Add-On, why have I been charged again?
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  • Why was I charged for accessing my voicemail?
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  • Why was I charged for an international call?
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  • How do I opt-into/change an Add-On?
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  • How can I check my Add-On balance?
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  • What happens if I don’t have credit when my Add-On is due to be renewed?
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  • Can I have more than one Data Add-On at a time?
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  • How do Booster Add-Ons work?
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  • I have a data Add-On and a booster Add-On, how do I check my balance?
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  • How do I opt out of an Add-On?
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  • Will I get any warning if I am going to go over my data allowance?
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  • What are the rates if I go over my data allowance?
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