Plans and offers

  • What's the difference between a Plan and Offer?
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  • How can I opt-in to an offer?
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  • How do I change to another offer?
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  • Is there a fair usage policy for the YouTube offer?
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  • Are calls and texts included in the WhatsApp and Viber offer?
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  • What other plans and offers are available?
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  • After topping up, do all parts of my offer activate in one go?
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  • I have unlimited facebook included in my offer, if I watch a video is this included?
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  • How can I tell which offer I am on and if it's active?
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  • How will I know my offer has run out?
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  • How long will it take for my offer to activate after topping up?
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  • Do I need to top up in one go?
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  • Can I avail of my chosen offer while roaming?
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  • How can I check my credit balance?
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  • I'm on a Simplicity offer when is the best time for me to top up?
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  • Can I change offers after I top up?
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  • How much will calls, texts or data cost when my offer expires?
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  • Do I need to opt in each month to get the offer or just top up by the required amount?
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  • Can I get two top up offers or plans at the same time?
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  • Can I use my top up amount to decide which top up deal I get?
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  • What happens if I top up while I am in the middle of an offer?
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  • How do I change my offer on Simply Top Up?
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  • Why was I charged for a free call?
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  • Why do you have a fair usage policy for your Simplicity offers?
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  • I've just bought my SIM, what do I do next?
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  • I received a text which says my data's run out?
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