First bill

  • When will I receive my first bill?
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  • What is pro rata and how does it work?
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  • Why is my bill higher than expected?
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  • How can I check my remaining minutes and texts?
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  • If I don't use some of my allowances, are they carried over to the next month?
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  • When is my payment due?
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  • Can I change my payment due date?
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  • Why have I not received a bill in the post?
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  • How long will you hold my deposit for?
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  • How do promotional discounts work?
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  • How do Add-Ons work?
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  • What services typically aren’t covered by my package plan?
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  • Where can I view the full list of other charges not covered by my Bill Pay plan?
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