Problem Solving

Why can't I send text messages?

 

There could be a number of reasons why you may not be able to send text messages.

If you are a Pay As You Go customer - you may need to top up.  After 150 days numbers that haven’t been topped up won’t be able to make any outgoing services (such as calls, texts, or using data).  The number will still be able to receive calls and texts for a further 30 days. After this time you’ll need to top up to reinstate your service. Before doing so it’s best to contact us, in order to check the current status of your number. It’s possible your number may have been terminated if the last Top Up was 13 months ago.

If you are a Bill Pay customer, please make sure your account is up to date. If your account is overdue you may be barred for non-payment. You will receive notification of this in advance. If you would like to speak with a customer service representative about this please contact us.

Here are some troubleshooting tips:

Try switching your phone off and on again – this may fix the issue. If not, take the battery out of your phone while it’s still switched on. Where this isn’t possible (e.g. iPhones), put your phone into airplane mode for at least 30 seconds, then switch it back to general. This will perform what’s known as a ‘location update’ – giving a fresh connection to the network.

Check your message centre number – you might have accidentally edited or deleted this in your settings. To access your message centre number you’ll generally find this setting in your text message settings. It’s usually set under ‘message centres’ or ‘message centre profile’. Meteor’s message centre number is +353857000000. If the number listed in your phone is incorrect please update it with the correct number.

Check what ‘Mode’ your phone is in - some phones have what’s called an ‘airplane’ mode which restricts any network activity on the phone. You may have accidentally set your phone to this mode.

Is the message sending but not delivering? Once a message has gone into your sentbox the message has been sent from your side of things.

Are you trying to send an international text? If so – please refer to ‘I can’t text an international number’ for specific support.

Pop your SIM into another Meteor phone – if the issue continues it sounds like your SIM card may have died. Call into any store with photo ID to get a replacement SIM with your existing mobile number on it. If your SIM works in another Meteor phone it would appear that the problem is with your phone. See Meteor’s Returns and Repairs policy or please refer to the returns and repairs policy of the phone provider you purchased the phone from.

If the above troubleshooting steps don’t resolve your issue please take three recent examples and contact us. If possible – note the error message you’re getting, the time, date and number.