Account Management

My phone is lost/stolen, what do I do?


It is extremely important to report your phone as missing as soon as you realise this. When you contact Meteor we can bar your SIM and handset in order to prevent any misuse of it by someone else.

Remember to also report your phone as missing to the local authorities in order to get a crime reference number. This is particularly important if you have insurance and would like to make a claim. You’ll be able to get your number back – this bar will only block the SIM card and handset your phone is currently registered to. View information on making an insurance claim.