My phone has been lost/stolen – what do I do?
It is extremely important to report your phone as missing as soon as possible. When you contact meteor we can block your SIM and handset in order to prevent any misuse of it by a 3rd party.
You should also report your phone as missing to the local authorities in order to retrieve a crime reference number. This is particularly important if you have insurance and would like to make a claim. You’ll be able to get your number back – this bar will only block the SIM card and handset your phone is currently registered to. When you’re back in Ireland you can get a SIM with the same number you had. View information on making an insurance claim.