Our Network

Why am I missing calls intermittently?


If your friends and family have good Meteor coverage and you notice that you’re missing calls every so often, we recommend that you switch your phone off for a couple of seconds each day as this will refresh your connection to the network. This is particularly important when using a smartphone as your phone is making loads of connections in a day. Alternatively, you may be having problems with your SIM.

Sometimes powering your phone off and on again will not work. If the issue continues, pull the battery out of your phone while your phone is still switched on. Where this isn’t possible (e.g. iPhones) put your phone into airplane mode for at least 30 seconds, then switch it back to general. This will perform what’s known as a ‘location update’- giving a fresh connection to the network.