Problem Solving

Why aren't my international texts sending/delivering?

 

First of all – can you text numbers in Ireland? If not – see ‘I can’t send texts’.

If you’re just having trouble with sending international texts:

  • Do you have credit to send the text? Bear in mind – offers such as ‘free texts to any network’ don’t include international texts.
  • Are you using the correct prefix for the country you’re texting?
  • How are you inputting the prefix? You’ll need to input the prefix and drop the first zero of the number you’re texting. If this isn’t working, try inputting the prefix with a + instead of two zeros.

If the above troubleshooting steps do not resolve your issue please take three recent examples and contact us. If possible – note the error message you’re getting, the time, date and number. We will also need to know the name of the network provider you are trying to contact