Top Up, Charges & Add-Ons

Why was I charged for accessing my voicemail?


Calls to your voicemail may be a charged depending on your price plan.

You can check the rates associated with your plan in MyMeteor, or our mobile app.

If you use your voicemail service abroad:

In Europe (Zone 1) countries: If someone leaves you a message, it’s free, you’re only charged when you listen to it.

Outside of EU Zone 1 countries: you will be charged per minute for listening to voicemail messages. You will also be charged if someone leaves you a voice message. To avoid these charges, you can cancel your call diverts before you travel. You can do this by dialling ##002# or by contacting us.