Account Management

  • How can I check upgrade eligibility?
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  • My phone is lost/stolen, what do I do?
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  • Can I block a number?
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  • How can I update my billing address?
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  • How can I process a transfer of ownership?
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  • How can I remove call details on my bill?
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  • How can I check an older charge?
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  • How do I check what I owe?
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  • How many previous bills can I see online?
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  • What information do I need to access my bill online?
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  • Where can I find my account number?
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  • How can I switch on/off data usage alerts?
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  • How can I change my price plan?
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  • I've changed my surname, how do I update this with Meteor?
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  • How can I retrieve my PIN/PUK?
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  • How can I activate premium calls on my account?
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  • How can I check my remaining minutes and texts?
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  • How do I cancel my contract?
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  • How do I unlock my phone?
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  • How can I view my data and call charges?
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  • Why can't I see my bill in MyMeteor?
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  • My phone is lost/stolen, what do I do?
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  • How do I opt-into an Add-On?
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  • How do I change an Add-On?
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  • How do I cancel an Add-On?
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  • I'm being charged for premium texts?
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  • How is data charged?
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