Account Management

  • Can I block a number?
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  • My phone is lost/stolen, what do I do?
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  • How can I retrieve my PIN/PUK?
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  • How can I update my personal details?
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  • How can I change my plan and/or offer?
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  • How can I process a transfer of ownership?
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  • How can I view my data and call charges?
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  • How do I move to bill pay?
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  • How can I switch on/off data usage alerts?
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  • How can I change an Add-on?
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  • How can I make an International call?
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  • How do I set up roaming?
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  • How do I unlock my phone?
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  • I'm being charged for premium texts?
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  • How do I opt-into/change an Add-On?
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  • How do I opt out of an Add-On?
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